If items within an order are located at different stores this can also impact our ability to ship via expedited methods. If you have chosen expedited shipping and we are unable to do that, you will be notified sheplers lawsuit as soon as possible. Some items within the same order may ship in separate packages and therefore may show a different status and/ or shipping method. Exchanges are done for the same item but a different size.

If you believe the product you received could be defective, please contact our Customer Service department before returning the item. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible. However, if there was an error on our part, we will email you a return label to be used at no cost to you. True to size love how it fits material is exactly what I inspected. We’ve partnered with Boot Barn to offer free Store Pickup.

All returns must be received within 30 days of the date the order shipped. My jacket fits perfect to size, it is so comfortable, the only thing I was disappointed with is the zipper… it broke off. I don’t even know where or when it broke, I can still zip it but I have no zipper handle. Free shipping shouldn’t mean slow shipping. Unlike many online retailers, we only use UPS Ground and USPS Priority Mail for our standard shipping. If you prefer a different shipping method, please let us know when you place your order.

Shipping charges are not refundable unless the merchandise is defective, or the incorrect merchandise was received. The quality of the material is great and can be used for any occasion. Be the first to know about new products, sales, and more. You can choose any shipping carrier you prefer, but please include adequate insurance in the event that the package is lost or damaged.

All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Please fill out and include a copy of the return form included with your order. Your items may also be returned to our Okeechobee location. We start processing your order as soon as you click “Place Your Order”. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. Eli’s is not responsible for shipping costs.